Refund policy

1. Overview

This Refund Policy outlines the conditions under which USCCouncil ("we", "our", "us") provides refunds for online courses and training services purchased through usccouncil.com.

2. Digital Course Purchases

All courses offered by USCCouncil are digital products and provide immediate access upon purchase. By enrolling in a course, you acknowledge that digital content delivery begins instantly.

3. Refund Eligibility

• Refund requests must be submitted within 7 days of purchase.
• Refunds are only eligible if less than 20% of the course has been accessed or completed.
• Courses that have been fully completed or certified are non-refundable.

4. Non-Refundable Cases

• Completed courses or issued certificates
• Downloadable materials already accessed
• Violation of Terms & Conditions
• Bulk, corporate, or group training purchases (unless stated otherwise)

5. Subscription & Promotional Purchases

Courses purchased under promotional pricing, discounts, or special offers are non-refundable unless explicitly stated at checkout.

6. How to Request a Refund

To request a refund, contact our support team with your order details:

Email: admin@usccouncil.com

7. Refund Processing

100% Approved refunds will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your payment provider.

8. Chargebacks

Initiating a chargeback without contacting support first may result in account suspension and denial of future services.

9. Policy Changes

USCCouncil reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on this page.

10. Contact Information

For refund-related questions, please contact:
Email: admin@usccouncil.com